In the event that you are not satisfied with your purchase within the first 30-days, you must contact us at phone 1-800-530-0310 to receive your return authorization. Provided the item is in new condition, not previously hung or altered from its original condition and shipped in its original retail packaging we will issue a refund less the shipping cost once we have received the item and it is inspected. In the event the item has been hung or installed we reserve the right to deduct a 25% restocking fee as we cannot sell the item as new. You will need to provide shipping to our location.